How can we help?

Fixit connects South African homeowners with vetted repair contractors. If something is not working, or you need help with a job, a quote or a payment, get in touch and a person will answer.

Email us

contact@fixitbondboss.co.za

We reply within one business day. Include your job number if you have one — it gets you a faster answer.

Common questions

I need help with a job

Open the job in the app and use the chat to message your contractor directly. If you cannot reach them, email us with your job number and we will step in.

A payment did not go through

Payments are confirmed by the provider before a job is marked paid. If money left your account but the job still shows unpaid, email us with the payment reference and we will reconcile it.

I am not getting notifications

Notifications are controlled by your phone. Open your device Settings, find Fixit, and make sure Notifications are allowed. You can also manage which updates you receive in the app under Settings.

I want to work as a contractor

Create an account, choose Contractor during setup, and submit your details and identity documents. Our team reviews every application before approving it.

I want my account or data deleted

You can request deletion yourself from the account deletion page linked below, or email us and we will handle it.

Policies and your data

You can also manage your privacy choices at Your Privacy Choices.